Case Study: Slevomat automates 73% of customer queries with Daktela

Slevomat automates 73% of customer queries with Daktela

Slevomat, a leading Czech marketplace for experiences, faced the challenge of handling a high volume of recurring customer queries while unifying its communication across channels and better tracking customer history. To address this without overburdening its operators, Slevomat turned to vendor Daktela for a solution.

By implementing the Daktela platform, Slevomat unified its communication into a single interface and deployed a chatbot and voicebot to automate routine requests. The solution achieved significant results: the chatbot now resolves 73% of queries, the voicebot handles 63% of calls, and the team saves the equivalent of 1 to 1.5 full-time employees. This automation has led to faster response times and a more consistent customer experience.

Slevomat