Case Study: DPD Slovakia achieves 25% lower operational costs with Daktela

DPD cuts operational costs by 25% with Daktela

DPD Slovakia faced significant challenges due to an outdated ticketing system, which led to fragmented communication, rising outsourcing expenses, and a lack of visibility into customer interactions. The logistics company turned to the vendor Daktela to implement a modern omnichannel platform that could automate workflows and scale their support operations.

Daktela provided a solution featuring an omnichannel communication system integrated with internal tools and AI-powered email automation. This streamlined inter-departmental communication, centralized customer data, and allowed DPD Slovakia to manage all support in-house. As a result of implementing Daktela, the customer achieved a 25% reduction in operational costs, a 20% increase in service efficiency, and gained complete control over their customer communications.

DPD