Case Study: Silverback Network achieves lower new-hire attrition with DailyPay

How Silverback Networks Reduces New Hire Attrition

Silverback Network, a Harrisburg-based contact center specializing in lead generation, was struggling with high new-hire attrition as many hourly, part-time employees left before their first paycheck. To tackle costly turnover and the instability it created in scheduling and recruitment, Silverback Network partnered with DailyPay to offer earned-wage access (instant/daily pay) between employees’ first day and their first official payday.

DailyPay integrated with Silverback Network’s payroll so employees could tap earned wages immediately; instant payments became the preferred method. Roughly 39% of eligible employees used DailyPay, averaging one transfer per week at about $49 per transfer—indicating use for small, short-term needs—and the program helped boost engagement and recruitment appeal. DailyPay’s solution aligns with similar implementations that have shown up to a ~41% reduction in turnover, giving Silverback Network a measurable tool to reduce new-hire attrition.

Silverback Network