Case Study: DialAmerica reduces attrition and turnover with DailyPay

DialAmerica reduces first two-week attrition by 58% with DailyPay

DialAmerica, a call center company with over 3,300 employees, faced a significant challenge with new agent attrition within the first two weeks of employment. This was largely due to the standard two-week pay cycle, which left new hires waiting for their first paycheck. To address this, DialAmerica partnered with DailyPay to implement its on-demand pay benefit.

By offering employees access to their earned wages before payday via DailyPay, DialAmerica dramatically reduced financial stress for its agents. This solution led to a 58% decrease in first two-week attrition among users and a 4.5% reduction in overall turnover. DailyPay also helped improve employee recruitment, onboarding focus, and long-term customer service performance.

DialAmerica