Case Study: DialAmerica reduces high employee turnover and boosts retention with DailyPay

Dialamerica Calls Up a New Way to Reduce High Employee Turnover

DialAmerica, one of the nation’s largest privately owned contact center companies with about 3,000 employees across 19 U.S. locations, faced high agent turnover and rising staffing costs that hurt hiring and productivity. To address goals of increasing the applicant pool, reducing attrition, and improving engagement, DialAmerica partnered with DailyPay to offer DailyPay’s earned‑wage access technology as an employee benefit.

DailyPay’s proprietary three‑way solution gives DialAmerica agents a simple, one‑click way to access earned but unpaid wages—up to eleven days earlier—helping recruit and retain talent and boost engagement. With DailyPay implemented for 3,000 eligible hourly employees supporting roughly 100 million calls per year, DialAmerica reports improved hiring and retention outcomes tied to the benefit and a better overall employee experience.

DialAmerica