Case Study: DialAmerica achieves 58% reduction in first two-week attrition with DailyPay

A Day 1 Benefit That Reduced First Two-Week Attrition by 58%

DialAmerica, a privately owned call center with 3,300+ employees, struggled with early attrition because new agents didn’t receive their first paycheck for two weeks. To address this, DialAmerica selected DailyPay’s on-demand pay (a Day 1 benefit) as the vendor and solution to give employees earlier access to earned wages.

DailyPay’s implementation cut first-two-week turnover by 58% among agents using the service and reduced overall agent turnover by about 4.5%. DialAmerica also reported improved first-month productivity and better customer service as employees experienced less financial stress and stayed longer, making DailyPay one of the most impactful HR changes the company has made.

DialAmerica

Rob Schultz

Senior Vice President of HR & Compliance