Case Study: Royal Caribbean achieves real-time personalized guest experiences with D2iQ Mesosphere DC/OS Platform

Royal Caribbean Delivers a Real-Time Personalized Guest Experience

Royal Caribbean Cruises, Ltd. needed to modernize its guest experience across 59 ships while relying on legacy reservation systems, limited shipboard bandwidth, and minimal onboard IT support. The company wanted to deliver real-time, personalized services on mobile for guests both on shore and at sea, without a costly rip-and-replace of its existing infrastructure. D2iQ’s Mesosphere DC/OS Platform was chosen to help support this transformation.

Using D2iQ’s Mesosphere DC/OS Platform, Royal Caribbean built a microservices-based digital hub to synchronize ship and shore systems, orchestrate containers at scale, and standardize operations across its fleet. The result was a mobile app and service layer that enabled real-time offers, reservations, and purchases, improving the guest experience and helping unlock new revenue streams. Royal Caribbean also gained a resilient, remotely manageable platform that could support updates even during disruptions like Hurricane Irma.

Royal Caribbean