Case Study: ServiceNow achieves 4x deployment velocity with Cypress

ServiceNow boosts deployment velocity 4x with Cypress

Servicenow Cloud Observability, a provider of distributed tracing products, faced a challenge with a cumbersome 35-step manual QA process that caused deployment anxiety and hindered velocity. To address this, they turned to the testing solutions from Cypress, specifically the Cypress App and Cypress Cloud.

By implementing Cypress, Servicenow automated their entire manual QA process within two months, integrating it into their CI/CD pipeline for PR checks and parallelization. This solution from Cypress resulted in a 4x increase in deployment velocity, significantly improved deployment quality, and reduced operational overhead, fostering a more confident and efficient engineering culture.

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