Case Study: Pendo achieves faster, more reliable releases and increased customer trust with Cypress

How Pendo Increased Reliability, Velocity, and Customer Trust with Cypress

Pendo, a product experience platform that combines analytics, in‑app guides, and feedback, struggled with quality as it scaled: a difficult-to-maintain homegrown test framework produced noisy failures, delayed releases, and took engineers a week to onboard. Seeking a stable, efficient solution, Pendo adopted Cypress (and later Cypress Cloud) for end-to-end testing to improve reliability, developer productivity, and organizational test adoption.

Cypress rapidly spread across Pendo’s Quality and Front-end teams, delivering 3,500 automated tests in the first year and now over 5,000 across 12 repositories. By using Cypress and Cypress Cloud’s CI parallelization, failure visibility, and integrations, test suites that once took days now finish in about 20 minutes, saving more than 180 CI days last year, enabling twice-weekly releases, resolving quality-related NPS detractors within six months, and giving teams the confidence to ship features faster.

Pendo

Blake Lee

Sr. Software Engineering Manager