Case Study: Medibank improves Indigenous contingent workforce diversity with CXC Global

Sourcing Strategy for Engaging Indigenous Contingent Workers at Medibank

Medibank, Australia’s second largest integrated national healthcare company serving more than 3.7 million members, wanted to strengthen its commitment to diversity and inclusion by increasing the number of Aboriginal & Torres Strait Islander people in its contingent workforce. Working with CXC Global, its contingent workforce management and Managed Services Provider, Medibank set out to build a more inclusive sourcing strategy aligned to its Reconciliation Action Plan.

CXC Global helped design and deploy an Indigenous-owned recruitment panel by reviewing Medibank’s RAP, researching and vetting suitable Indigenous suppliers, and running an Indigenous-specific RFI to confirm capability for corporate roles. The program delivered a significant number of new contractors through the panel, supported better employment outcomes, and helped Medibank advance its RAP goals, with an average cost saving of 4% and plans to expand similar practices into accessibility and permanent hiring.

Medibank