Case Study: European Parliament achieves real-time social media management with CX Social

European Parliament On Social Media

The European Parliament faced the challenge of managing an enormous and complex social media presence, with more than 100 related accounts across multiple platforms and member states. To stay “where the citizens are,” it needed a way to monitor conversations, performance, and growth in real time across its many channels and topics. CX Social helped the European Parliament handle this scale of social media activity.

Since 2012, CX Social has provided real-time message aggregation, instant analytics, and custom dashboards tailored for social media officers and senior management. The solution enabled the European Parliament to track online conversations, produce fast, useful reports, and support local community managers across EU member states. As a result, the European Parliament established a strong, secure social media presence and became recognized as one of the leading institutions on social media worldwide.

European Parliament