Case Study: MetLife achieves a 10-week transition to streamlined, user-friendly meetings management with Cvent

Transitioning Meetings Management Technology Providers

MetLife, a global insurance and financial services leader with a centralized meetings department that runs 500–600 meetings a year, needed to replace a cumbersome meetings-management system to improve adoption and program value. With only a 10-week window (including two major holidays) to implement a new solution and a requirement for functionality Cvent didn’t yet offer, MetLife faced tight timelines and user concerns about moving to a new platform.

Cvent began work before contract signature with preparatory “homework,” then delivered a detailed Implementation Plan, twice-weekly project calls, and a customized rollout that consolidated multiple meeting request forms into one, built a Requester Website, provided communication and training templates, and added the needed functionality. The result was a smooth, on-time transition that streamlined processes, improved user friendliness and adoption, and set MetLife up to expand use of Cvent’s sourcing module and explore a global meetings program.

MetLife