Case Study: The Culinary Institute of America achieves a 260% increase in shared contacts and streamlined multi-campus event management with Cvent

The Culinary Institute of America - Customer Case Study

The Culinary Institute of America, the world’s premier culinary college, had expanded its events program over fifteen years and needed a platform to manage its four largest events—most pressingly the 20th anniversary Worlds of Flavor Conference. Tasked with running simultaneous programs across Copia Campus and Greystone Campus (30 minutes apart) and moving 600 attendees with a small twelve-person team, Strategic Initiatives Manager Katie Cincotta faced logistical bottlenecks, networking gaps and pressure to demonstrate ROI.

By adopting Cvent Event Management and adding the CrowdCompass mobile app with OnArrival, the team used automated emails, push notifications and an interactive map to streamline check-in, coordinate attendee movement, drive Marketplace attendance and cut printing costs. The solution drove strong engagement and sponsor value—50,600 banner impressions, 9,980 in-app session views and a 260% increase in shared contacts—while the app became one of the highest-rated elements for attendees.

The Culinary Institute of America

Katie Cincotta

Strategic Initiatives Manager