Case Study: Connections Housing achieves streamlined, automated room-block management and 500K+ reservations with Cvent's Passkey

Streamlining room block management for Connections Housing with Passkey

Connections Housing is a third‑party housing management agency that handles room blocks for 400+ annual events and has partnered with Cvent since 2004. Faced with complex, often manual room‑block workflows, a rapid return to in‑person events, and an influx of new hospitality professionals to onboard, the team needed a scalable way to reduce paperwork, improve hotel coordination, and speed up attendee booking.

By using Cvent’s Passkey—with two‑way integration, real‑time reporting, waitlisting, auto‑block and public‑block functionality—Connections Housing automated workflows, eliminated spreadsheets, and improved hotel-reservation mapping. The result: major time and labor savings and measurable scale, including 500K+ reservations and 1M room nights managed in two years, support for 100+ hotels and 600 sub‑blocks at a single event, over 11,000 booked rooms reported, and faster payments and pickup through streamlined processes.