Case Study: Investment Company Institute achieves streamlined room-block management and real-time booking visibility with Cvent Passkey

Investment Company Institute - Customer Case Study

The Investment Company Institute (ICI), the leading association for regulated funds, runs annual professional-development conferences that draw around 1,400 investment professionals. Managing housing at that scale — ensuring attendees get the right room at the contracted rate, controlling group blocks and sub-blocks across multiple hotels, and improving reporting on booking pace and pickup — became a priority to reduce attrition risk and simplify the attendee experience.

ICI implemented Cvent Passkey to deliver event-branded booking sites, centrally manage group and sub-blocks across properties, and integrate bookings directly into hotel PMSs for instant confirmations. Passkey’s real-time pickup data, business rules and SmartAlerts cut administrative work, improved visibility into booking pace and risks, ensured policy compliance, and helped ICI better plan year-over-year capacity — resulting in a smoother booking experience and lower operational risk.

Investment Company Institute

Tonya Bouley

Meeting Planner