Case Study: EMC Meetings & Events eradicates manual processes and achieves scalable client growth with Cvent

EMC Meetings & Events - Customer Case Study

EMC Meetings & Events is a full-service meetings management company with more than 20 years of experience led by founder Jody Wallace. Confronted early on with time-consuming, manual processes—Excel-based registration, late-night email handling, and phone-based venue sourcing—the firm needed a scalable technology partner to streamline logistics and support growth.

EMC built a 15-year partnership with Cvent, adopting Event Management, the Supplier Network, Strategic Meetings Management, CrowdCompass mobile apps and OnArrival to automate registration, sourcing, onsite badges and attendee feedback. The results include managing 100,000 registrations and 90 client events in 2019, delivering 20–22% average cost savings for meetings, producing 60+ mobile apps per year, driving widespread on-demand badge adoption and substantial client savings (some $50K+), and enabling rapid company growth and scalability.