Case Study: Grand Wailea achieves 118% upsell revenue growth and $18,265 in call center savings with Cvent Passkey

Cvent Passkey Helped Grand Wailea Maximize the Value of Its Group Business and Save Money With More Efficient Processes

Grand Wailea, a Waldorf Astoria Resort on Maui with 776 rooms and more than 100,000 sq. ft. of event space, faced highly seasonal group business and a slow, error-prone process for creating and managing group booking sites—limiting shoulder-night revenue and tying up staff time.

By deploying Cvent Passkey the hotel automated booking sites, promoted suite upgrades and extended-stay upsells, and gave staff and planners real-time management tools. The result: net upsell revenue rose 118% (from $96,034 to $209,175), extended-stay revenue grew 36% (to $715,650), call-center savings of $18,265, and a 48% online booking rate.

Grand Wailea

Michele Perkins

Reservations Manager