Case Study: County of San Bernardino achieves rapid, automated quarantine room management with Cvent Passkey

County of San Bernardino - Customer Case Study

The County of San Bernardino needed to rapidly provide and manage hotel room blocks as safe, isolated quarantine spaces for first responders, county workers, and people experiencing homelessness during the COVID‑19 pandemic. Constant changes in stay lengths and volumes made manual processes—daily calls, emails, and Excel sheets—unreliable and error‑prone, so the county needed an automated solution to ensure accurate, real‑time management of rooms across multiple properties.

The county implemented Cvent Passkey—deployed in under a week by a cross‑functional Cvent team—and integrated hotels via RezHub so reservations flowed directly into property systems. The solution provided an easy booking site, a registration dashboard, automated alerts, training, and 24/7 support, eliminating manual updates, reducing errors, and giving county staff real‑time visibility so they could focus on other critical aspects of the pandemic response while safeguarding community health.

County of San Bernardino

Gary McBride

Chief Executive Officer