Case Study: Checkers & Rally’s achieves 50% employee engagement and a paperless, revenue-generating event with Cvent

Checkers & Rally’s - Customer Case Study

Checkers & Rally’s, a growing restaurant chain with over 7,000 employees and large national conventions, needed a better way to collect employee feedback and modernize event management. Limited HR resources and ineffective paper collateral left leadership without a reliable feedback system and attendees wanting easier navigation, networking, and real-time event information.

They implemented Cvent’s CrowdCompass mobile event app and Inquisium’s Professional Services Group for end-to-end survey management. The app (56% download rate) provided schedule sync, push notifications and sponsor banner ads (26,000+ views), helping recover the app cost and boost networking (70% shared contact info). Inquisium ran annual English/Spanish surveys and mid-year feedback, producing actionable reports; engagement climbed from 40% (2011) to 50% (2013), outpacing Gallup’s industry average by three points as the company acted on pay, career paths, and training.

Checkers and Rally's

Susie McBride

Director of Human Resources