Case Study: AGA Richmond Chapter saves 47 staff hours monthly and secures PCI-compliant payment processing with Cvent Event Management

AGA Richmond Chapter - Customer Case Study

The Association of Government Accountants (AGA) Richmond Chapter ran monthly events but relied on informal, manual processes to take registrations and payments—writing credit card numbers on paper and tracking attendees across multiple Excel spreadsheets. This exposed the chapter to major security and compliance risk (including a potential $500,000 PCI fine), made CPE tracking and reporting time-consuming, and limited its capacity to run more than 5–6 events a year.

AGA implemented Cvent Event Management for its PCI-compliant, user-friendly platform, which automated credit-card processing, forced payment at registration, sent confirmations, and integrated member data and reporting. The switch cut processing time from 30+ minutes per registration to saving about 47 staff hours per month (roughly 3.5 months annually), enabled one-click reports in seconds, grew the mailing list 61% in eight months, and allowed AGA to expand to monthly events—boosting attendance and revenue.

AGA Richmond Chapter

Karen Conrad

President