Case Study: Polypipe improves customer satisfaction with CustomerSure

Polypipe improves customer satisfaction with CustomerSure

Polypipe Building Products, a UK-based manufacturer of plastic pipes and water management solutions, faced a challenge in obtaining reliable and systematic customer feedback. They previously relied on anecdotal and outdated comments from their sales team and needed a modern solution to understand their customers' priorities and improve their experience. They turned to the vendor CustomerSure to implement its customer feedback software.

CustomerSure provided a system that was easy to implement and manage. Despite initial integration challenges with older systems, Polypipe successfully automated feedback collection across key points in the customer journey. The solution from CustomerSure delivered positive results, including measurable improvements in customer satisfaction and the establishment of customer experience as a key performance metric. The data also enabled them to form improvement groups to tackle longstanding issues.

Polypipe