Case Study: iamproperty boosts CSAT and NPS with CustomerSure

iamproperty boosts CSAT by 7% and NPS by 9 points with CustomerSure

iamproperty, a UK-based provider of property transaction solutions, faced the challenge of maintaining high service standards and understanding customer sentiment as they scaled rapidly. Without a structured feedback system, they lacked visibility into the customer experience and had no consistent way to identify friction points across their journey. They partnered with the vendor CustomerSure to implement a systematic feedback platform.

CustomerSure worked with iamproperty to map the customer journey and deploy surveys at key moments. This solution provided real-time insight, enabling immediate service recovery and continuous improvement. As a result, iamproperty increased Customer Satisfaction (CSAT) by 7% and improved their Net Promoter Score (NPS) by nine points within 12 months, making customer feedback visible, measurable, and actionable.

Iamproperty