Case Study: Connect Housing improves tenant feedback and service delivery with CustomerSure

Connect Housing increases tenant feedback responses from under 100 a month with CustomerSure

Connect Housing, a social housing provider in West Yorkshire, faced challenges with its manual, spreadsheet-based feedback system which was cumbersome and failed to provide timely insights. They sought a more efficient solution from vendor CustomerSure to improve feedback collection and analysis.

By implementing CustomerSure's flexible feedback platform, Connect Housing gained real-time, actionable insights. The volume of feedback dramatically increased, providing greater confidence in their results, and their Net Promoter Score (NPS) showed a positive trend over time. CustomerSure enabled them to effectively track Tenant Satisfaction Measures and drive meaningful changes in service delivery.

Connect Housing