Case Study: Barchester Healthcare improves care quality and resident feedback with CustomerSure

Barchester Healthcare lifts quality ratings across 250 sites with CustomerSure

Barchester Healthcare, a major UK care provider with over 250 sites, needed a robust yet simple system to gather real-time feedback from residents and their families. They sought a solution from CustomerSure that was easy for all age groups to use and would allow for immediate action on the insights gathered to drive improvements in care quality.

CustomerSure implemented a straightforward feedback system that was quickly deployed across all sites. The solution enabled Barchester to achieve its highest ever quality ratings, provide evidence of year-on-year improvements to regulators, and use the feedback to inform key business investments. The vendor's supportive approach and simple reporting tools were crucial to this success.

Barchester Healthcare