Case Study: SDN Children’s Services streamlines family waitlist communications with The Customer Experience Company

SDN Children’s Services automates family communications in 10 weeks with The Customer Experience Company

The Customer Experience Company partnered with SDN Children's Services, a not-for-profit provider of early childhood education and care, to address challenges in their family waitlisting process. These challenges included improving the family recruitment experience efficiently amidst staff shortages and finding a more effective way to communicate with families than manual phone calls.

The vendor designed and built a low-code Mendix application that automated family communications via SMS. This solution streamlined the process, reduced the administrative burden on staff, and improved engagement with families. The Customer Experience Company's implementation provided SDN's team with better oversight of their contacts and was met with immediate positive feedback from centre administrators.

SDN Children’s Services