The Customer Experience Company B2B Case Studies & Customer Successes

The Customer Experience Company is a leading consultancy which specialises in guiding organisations through large scale transformations. Operating for more than 17 years, they have a dynamic team of experienced practitioners in design-thinking, empathetic research, strategy, tech-advisory, culture-change and digital transformation. Their core skills enable them to impact organisations by challenging, inspiring and driving change to help people thrive in a complex and changing world.

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The Customer Experience Company B2B Case Studies & Customer Successes

Case Studies

Helping a Start-up Understand and Deliver on Their Jobs to Be Done Prior to Launch

Imagine Transforming Frustrating, Disjointed Experiences Into a Satisfying Revenue-enhancing Interaction

By Developing an Understanding of Small Business and Home Owners, We Helped Bankwest Pave the Way for the Next 3-5 Years of Their Digital Transformation

Driving the Adoption of a New ERP System Through Well Designed Change

With a Broad Range of Cases for Authorisation, Dta Needed to Better Understand the Complexity of the Problem and the Range of Customer Needs

Using Workshops to Aid Business Transformation to Deliver the Best Customer Experience

Using Customer Testing to Implement the Most Desirable Experience

We Worked With Icare to Redefine and Embed Their Strategic Vision and Purpose by Putting the Customer at the Heart

We Created a Product Vision, Design System and Embedded Ways of Working That Ensured Integrity Were Equipped to Always Focus on Delivering High Quality Customer Experiences

Understanding Employee Needs When Conceptualising a Future State Intranet

Shifting the Minds and Hearts of Logan Water

A National Industrial Supplier Approached the Customer Experience Company to Develop a Range of Customer Journeys to Cast a Unified Vision for Their Future

We Embedded a Customer-centric Culture by Co-creating a Vision With the Entire Collections Team

Understanding the Key Needs of Citizens When Communicating Government Changes

Creating an Engaging Way to Visually Browse the NSW Budget

We Used Design Methods to Help Ozharvest Develop a Deeper Consumer Influencer Strategy

Transforming Healthcare Experience With Design Thinking

Since the Implementation of CEC's Multidimensional, Customer-centric Measurement Framework, Sensis' NPS Has Continued to Rise

We Helped Employees Remember What It is That Makes Yellow Pages Great

Designing in-store Services for Better Customer Experiences

Using a Service Design Approach to Uncover Digitally-enabled Store Formats and Concepts

We Partnered With Sydney Water to Create a Unique Approach to Acting on Customer Feedback

Helping Sydney Water Put the Customer at the Heart of Their Service Faults Process

We Helped Uncover the True Needs of Commuters When It Came to Travelling to – and From the Airport

Beginning With Real Customer Needs to Reinvent the Toll Road Experience in Australia

Supporting a Disability Service Provider to Transform Within the NDIS Environment

We Increased Departmental Uptake of Customer Centric Tools by Communicating Their Relevence to Group It's Delivery Approach

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