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The Customer Experience Company
The Customer Experience Company is a leading consultancy which specialises in guiding organisations through large scale transformations. Operating for more than 17 years, they have a dynamic team of experienced practitioners in design-thinking, empathetic research, strategy, tech-advisory, culture-change and digital transformation. Their core skills enable them to impact organisations by challenging, inspiring and driving change to help people thrive in a complex and changing world.
Case Studies
Showing 28 The Customer Experience Company Customer Success Stories
Imagine Transforming Frustrating, Disjointed Experiences Into a Satisfying Revenue-enhancing Interaction
AMP
By Developing an Understanding of Small Business and Home Owners, We Helped Bankwest Pave the Way for the Next 3-5 Years of Their Digital Transformation
Bankwest
Driving the Adoption of a New ERP System Through Well Designed Change
Department of Industry
With a Broad Range of Cases for Authorisation, Dta Needed to Better Understand the Complexity of the Problem and the Range of Customer Needs
Digital Transformation Agency
Using Workshops to Aid Business Transformation to Deliver the Best Customer Experience
Financial Group
Using Customer Testing to Implement the Most Desirable Experience
HCF
We Worked With Icare to Redefine and Embed Their Strategic Vision and Purpose by Putting the Customer at the Heart
icare
We Created a Product Vision, Design System and Embedded Ways of Working That Ensured Integrity Were Equipped to Always Focus on Delivering High Quality Customer Experiences
Integrity
Understanding Employee Needs When Conceptualising a Future State Intranet
Leading Government Organisation
Shifting the Minds and Hearts of Logan Water
Logan Water
A National Industrial Supplier Approached the Customer Experience Company to Develop a Range of Customer Journeys to Cast a Unified Vision for Their Future
National Industrial Supplier
We Embedded a Customer-centric Culture by Co-creating a Vision With the Entire Collections Team
New Zealand Inland Revenue
Understanding the Key Needs of Citizens When Communicating Government Changes
NSW Government
Creating an Engaging Way to Visually Browse the NSW Budget
NSW Treasury
We Used Design Methods to Help Ozharvest Develop a Deeper Consumer Influencer Strategy
OzHarvest
Transforming Healthcare Experience With Design Thinking
Primary Health Care Limited
Since the Implementation of CEC's Multidimensional, Customer-centric Measurement Framework, Sensis' NPS Has Continued to Rise
Sensis
We Helped Employees Remember What It is That Makes Yellow Pages Great
Sensis
Creating a Vision for the Future of Identity Management With SNSW
Service New South Wales
Designing in-store Services for Better Customer Experiences
Service New South Wales
Using a Service Design Approach to Uncover Digitally-enabled Store Formats and Concepts
Suncorp
We Partnered With Sydney Water to Create a Unique Approach to Acting on Customer Feedback
Sydney Water
Helping Sydney Water Put the Customer at the Heart of Their Service Faults Process
Sydney Water
We Helped Uncover the True Needs of Commuters When It Came to Travelling to – and From the Airport
Transport for Victoria
Beginning With Real Customer Needs to Reinvent the Toll Road Experience in Australia
Transurban
Supporting a Disability Service Provider to Transform Within the NDIS Environment
Unisson
We Increased Departmental Uptake of Customer Centric Tools by Communicating Their Relevence to Group It's Delivery Approach
Westpac
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