The Customer Experience Company B2B Case Studies & Customer Successes

The Customer Experience Company is a leading consultancy which specialises in guiding organisations through large scale transformations. Operating for more than 17 years, they have a dynamic team of experienced practitioners in design-thinking, empathetic research, strategy, tech-advisory, culture-change and digital transformation. Their core skills enable them to impact organisations by challenging, inspiring and driving change to help people thrive in a complex and changing world.

Helping a Start-up Understand and Deliver on Their Jobs to Be Done Prior to Launch

Allianz Retire+

Imagine Transforming Frustrating, Disjointed Experiences Into a Satisfying Revenue-enhancing Interaction

AMP

By Developing an Understanding of Small Business and Home Owners, We Helped Bankwest Pave the Way for the Next 3-5 Years of Their Digital Transformation

Bankwest

Club 4x4 cuts routine calls and launches a self-service portal with The Customer Experience Company

Club 4x4

Department of Defence transforms employee service experience with The Customer Experience Company

Department of Defence

Driving the Adoption of a New ERP System Through Well Designed Change

Department of Industry

With a Broad Range of Cases for Authorisation, Dta Needed to Better Understand the Complexity of the Problem and the Range of Customer Needs

Digital Transformation Agency

Engineers Australia builds a more customer-centric member experience with The Customer Experience Company

Engineers Australia

Using Workshops to Aid Business Transformation to Deliver the Best Customer Experience

Financial Group

Using Customer Testing to Implement the Most Desirable Experience

HCF

headspace improves youth mental health services with The Customer Experience Company

Headspace (Australia's National Youth Mental Health Foundation)

icare puts customers at the centre of claims redesign with The Customer Experience Company

icare

We Worked With Icare to Redefine and Embed Their Strategic Vision and Purpose by Putting the Customer at the Heart

icare

We Created a Product Vision, Design System and Embedded Ways of Working That Ensured Integrity Were Equipped to Always Focus on Delivering High Quality Customer Experiences

Integrity

Integrity Life launches a customer-centric insurance platform with The Customer Experience Company

Integrity Life

John Holland Group creates a unified customer-centric experience with The Customer Experience Company

John Holland Group

Understanding Employee Needs When Conceptualising a Future State Intranet

Leading Government Organisation

Lion achieves a mobile-first digital marketplace with The Customer Experience Company

Lion

Shifting the Minds and Hearts of Logan Water

Logan Water

MDA National boosts Junior Doctor engagement with The Customer Experience Company

MDA National

A National Industrial Supplier Approached the Customer Experience Company to Develop a Range of Customer Journeys to Cast a Unified Vision for Their Future

National Industrial Supplier

We Embedded a Customer-centric Culture by Co-creating a Vision With the Entire Collections Team

New Zealand Inland Revenue

NGS Super drives retention and acquisition with Customer Experience Research from The Customer Experience Company

NGS Super

NSW Department of Education reduces administrative burden with The Customer Experience Company

NSW Department of Education

NSW Environmental Protection Agency reduces littering with The Customer Experience Company’s redesigned Report a Tosser experience

NSW Environmental Protection Agency

NSW EPA boosts littering awareness and engagement with The Customer Experience Company

NSW EPA

NSW Government helps students choose careers with LifeLauncher by The Customer Experience Company

NSW Government

Understanding the Key Needs of Citizens When Communicating Government Changes

NSW Government

Creating an Engaging Way to Visually Browse the NSW Budget

NSW Treasury

We Used Design Methods to Help Ozharvest Develop a Deeper Consumer Influencer Strategy

OzHarvest

Transforming Healthcare Experience With Design Thinking

Primary Health Care Limited

SDN Children's Services achieves a 20-point NPS rise with The Customer Experience Company

SDN Children's Services (sdn)

SDN Children’s Services streamlines family waitlist communications with The Customer Experience Company

SDN Children’s Services

Since the Implementation of CEC's Multidimensional, Customer-centric Measurement Framework, Sensis' NPS Has Continued to Rise

Sensis

We Helped Employees Remember What It is That Makes Yellow Pages Great

Sensis

Designing in-store Services for Better Customer Experiences

Service New South Wales

Service NSW transforms citizen services with The Customer Experience Company

Service NSW

Using a Service Design Approach to Uncover Digitally-enabled Store Formats and Concepts

Suncorp

Helping Sydney Water Put the Customer at the Heart of Their Service Faults Process

Sydney Water

We Partnered With Sydney Water to Create a Unique Approach to Acting on Customer Feedback

Sydney Water

We Helped Uncover the True Needs of Commuters When It Came to Travelling to – and From the Airport

Transport for Victoria

Beginning With Real Customer Needs to Reinvent the Toll Road Experience in Australia

Transurban

Supporting a Disability Service Provider to Transform Within the NDIS Environment

Unisson

We Increased Departmental Uptake of Customer Centric Tools by Communicating Their Relevence to Group It's Delivery Approach

Westpac

Zurich Insurance accelerates low-code development with The Customer Experience Company

Zurich Insurance

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