Case Study: ThoughtWorks achieves higher consultant retention and reduced project churn with Culture Amp

ThoughtWorks - Customer Case Study

ThoughtWorks is a global software consultancy of nearly 5,000 “ThoughtWorkers” with a highly decentralized structure and 41 offices across 14 countries. That autonomy created challenges in delivering a consistent employee experience: feedback was often anecdotal, internal forms had low participation, and exit insights were being missed—especially important as people move between offices or client sites.

ThoughtWorks adopted Culture Amp to run regular “health checks” for project teams and standardized exit surveys, giving the 12 Heads of People and program leads a single, data-driven platform to surface trends and share actionable feedback with managers. The result was clearer prioritization and focused action that improved consultant retention, reduced project churn, and enhanced client outcomes—while enabling a consistent, global people program.

ThoughtWorks

Jennifer Mounce

Program Director of Global People & Leadership Development