Case Study: Optoro achieves a 24% increase in employee enablement with Culture Amp

Optoro - Customer Case Study

Optoro, a Washington, D.C.–based leader in reverse logistics focused on sustainable commerce, faced rising employee frustration around resources and engagement as it scaled. Leadership lacked baseline cultural data and wanted engagement to be driven beyond HR, so they needed a way to gather frequent, actionable feedback and involve employees across functions in improving the workplace.

They formed a cross‑departmental employee engagement task force, shared survey results company‑wide within days, and ran department focus groups co‑facilitated by task force members. Optoro also moved into a purpose‑built larger office, introduced generous technology and professional‑development budgets, flexible work options, and monthly executive roundtables. The changes drove a 24% increase in enablement in one year, a quarter where 85% strongly agreed they had the resources to do their jobs, and sustained ~95% survey participation, giving leaders data to guide further investments.

Optoro

Emily Holland White

Senior Director