Case Study: Mercy Health achieves better patient outcomes through employee engagement with Culture Amp

Mercy Health - Customer Case Study

Mercy Health, the largest health system in Ohio with 32,000 employees across 700 points of care, needed a faster, more actionable way to understand how employee perceptions affect patient outcomes. After relying on slow, costly annual surveys from traditional vendors, leaders sought a solution to surface the specific employee attitudes that frustrate care delivery and correlate with safety and quality metrics.

They adopted Culture Amp to collect real-time employee feedback across the organization and used its data science to link opinions to ministry outcomes and even predict safety events. In under a year Mercy ran six surveys, improved Medical Residency and Performance Management programs, achieved high ease-of-use (94%), and drove a better employee experience, stronger culture and productivity — reducing the likelihood of negative patient outcomes.

Mercy Health

Joe Gage

Chief Human Resources Officer