Case Study: Wikimedia Foundation achieves a 15% increase in employee engagement and stronger culture with Culture Amp

How Wikimedia Foundation uses Culture Amp

The Wikimedia Foundation, the nonprofit that supports Wikipedia and other free-knowledge projects, needed a better way to understand and improve employee engagement during a difficult leadership transition. The Talent and Culture team sought a people-analytics partner to build trust, transparency and accountability and to give staff a safe channel to describe workplace challenges.

Wikimedia partnered with Culture Amp, achieving nearly 95% survey participation and using retrospectives, workshops, manager training, salary-band transparency and targeted action plans to surface and address issues. Within 18 months overall engagement rose 15% (with 25 of 34 survey items up by 5+ points and 73.5% improving statistically); career-pathway scores improved 5% in six months, and leadership committed to ongoing surveys to sustain progress.

Wikimedia Foundation

Anna Stillwell

Wikimedia Foundation