Case Study: Vend improves employee engagement and achieves 90%+ survey participation with Culture Amp

How Vend improved employee engagement

Vend replaced its once‑a‑year, inflexible surveys with a more customizable, culture‑aligned approach after Jordyn Riley took on Employee Experience and Development. The company needed a way to gather ongoing, actionable feedback and meaningful reporting to inform executive and board‑level decisions.

In 2014 Vend adopted Culture Amp to run onboarding, exit and engagement surveys with real‑time analytics and benchmark comparisons. Driver analysis flagged Learning & Development as a key engagement lever, lifting favorable responses to 79% in June 2016 (13% above benchmark, +23% since Nov 2015). With strong manager buy‑in, >90% survey participation and quarterly check‑ins, Vend now takes visible, data‑driven actions on employee feedback.

Vend

Jordyn Riley

Employee Experience & Development