Case Study: Unifonic boosts productivity and rebuilds employee engagement with Culture Amp

How Unifonic Boosted Productivity and Rebuilt Engagement with Culture Amp

Unifonic, a global AI-powered customer engagement platform provider, was growing fast but saw employee engagement drop after COVID-related disruptions and IPO cost controls. Its HR team lacked a strong system for real-time feedback and performance management, so it turned to Culture Amp to improve listening, measure sentiment, and support more meaningful conversations across the organization.

Culture Amp implemented engagement surveys, pulse surveys, heatmaps, 1-on-1s, and goal-setting/performance tools to help Unifonic take targeted action with leaders and managers. The result was a 9% increase in employee satisfaction, a 6% rise in trust in leadership, and a 30% productivity boost, while also improving goal alignment and ongoing employee engagement.

Unifonic

Colin Christie

VP of People and Administration