Case Study: Tonkin + Taylor achieves continuous, people-first performance feedback with Culture Amp

How Tonkin + Taylor humanized their performance system with a culture of continuous feedback

Tonkin + Taylor, an employee-owned environmental and engineering consultancy group, wanted to improve an established performance system that felt routine and unclear to employees. They needed a more human-centered way to define good performance, encourage ongoing feedback, and give managers and employees better visibility into how people were being evaluated. Culture Amp helped Tonkin + Taylor modernize this process with its performance management and continuous feedback tools.

Culture Amp implemented a tailored platform that included continuous feedback, 1-on-1s, goal tracking, and calibrations, supported by templates, prompts, and coaching resources. The result was a culture shift toward regular, open dialogue: Tonkin + Taylor achieved 88% participation in the performance cycle, 60% engagement with continuous feedback in the last 12 months, an 8-point rise in perceptions of fair evaluation, and a 6-point rise in belief that feedback is useful.

Tonkin + Taylor

Kavita Khanna

Executive Leader