Case Study: One Medical achieves improved employee retention with Culture Amp

How One Medical improved employee retention

One Medical, a design‑centric primary care provider with about 1,300 employees across 72 offices and offered by 1,000+ employers, needed a more scientifically robust way to measure organizational health. Traditional surveys lacked benchmarks and required manual exports to Tableau, so HR leaders couldn’t reliably validate engagement, identify burnout drivers, or translate feedback into prioritized action.

One Medical adopted Culture Amp’s people‑science backed platform, customized survey questions, and built‑in analytics to measure engagement and wellbeing across the organization. Participation jumped from ~35% to 71%, results were shared transparently with leaders and staff, and the company acted on three priorities—communication (hiring an internal communications director), career development (planning L&D investments), and total rewards—giving leadership clear, data‑driven direction and boosting confidence in follow‑through.

One Medical

Danny Briskin

VP of HR