Case Study: Oaktree achieves stronger volunteer engagement and improved company culture with Culture Amp

How OakTree improved company culture

Oaktree, Australia’s largest youth‑run organization with over 150,000 members and fewer than ten full‑time staff, depends on volunteers to run strategy, campaigns and operations. In 2016 budget pressures threatened their Culture Amp engagement survey, and leaders feared reverting to manual health checks would be slow, biased and leave them without actionable insight—especially around volunteers’ ability to balance Oaktree roles with other commitments, a key factor in retention.

Oaktree kept using Culture Amp’s templates, segmentation, benchmarking and year‑over‑year comparisons to pinpoint issues and measure progress. That data drove practical changes—semester‑aligned campaign scheduling, clearer executive communication and transparent budget conversations, and a formal action‑planning process with delegated follow‑ups. Outcomes included a 19‑point increase in the perception that leaders value people, stronger senior‑leader buy‑in, improved retention planning and more effective culture improvement.

Oaktree

Gaby Perdomo

Chief of Staff