Case Study: Munson Healthcare improves patient safety with Culture Amp

How Munson Healthcare proved employee engagement has the power to improve patient safety

Munson Healthcare, Northern Michigan’s largest healthcare system, wanted to understand whether employee engagement was affecting patient safety across its hospitals. Since partnering with Culture Amp in 2014 for engagement, onboarding, exit, and pulse surveys, the organization needed a clearer, data-backed way to connect workforce sentiment with patient safety scores.

Culture Amp conducted a linkage analysis to compare engagement and patient safety data across patient-facing, non-patient-facing, and organizational employees. The analysis showed that stronger engagement—especially among patient-facing staff, but also across the wider organization—was linked to better patient safety outcomes, helping Munson Healthcare identify key drivers, validate leadership’s role, and strengthen action planning with measurable evidence.

Munson Healthcare

Tiffany Likar

Senior Coordinator of Patient Experience