Case Study: JacTravel achieves improved employee engagement with Culture Amp

How JacTravel improved employee engagement

JacTravel, a London‑headquartered travel company with 500+ employees and the 2015 acquisition of The TotalStay Group, faced a challenge as it scaled: informal one‑on‑one conversations could no longer surface consistent employee feedback. Leadership needed a practical way to gather high‑quality, company‑wide engagement data to link people insights to business outcomes.

They implemented Culture Amp after HR director Elaine Glass secured board buy‑in, running an initial engagement survey that highlighted learning and development and communication gaps. Actions included hiring a training manager, overhauling induction, adding 4–6 month onboarding surveys, and running leadership roadshows led by the deputy CEO. These steps have improved L&D offerings, strengthened executive-to-staff communication, and set measurable goals with planned follow‑up surveys to track progress.

JacTravel

Elaine Glass

Director of Human Resources