Case Study: Hamilton City Council achieves streamlined employee engagement and DEI insights with Culture Amp

How Hamilton City Council discarded clunky engagement surveys in favour of a streamlined approach to employee engagement

Hamilton City Council, one of New Zealand’s largest local councils, needed to replace slow, clunky annual engagement surveys that took weeks to turn into usable reports and produced disconnected insights. The Council also wanted a better way to support growing diversity, equity and inclusion efforts, with a fit-for-purpose employee experience platform that could benchmark results, deliver real-time data, and help leaders act faster.

Culture Amp provided the solution with its Engagement tool, plus pulse surveys, D&I surveys and Skills Coach, giving the Council one streamlined platform across the employee lifecycle. With Culture Amp, Hamilton City Council has gained intuitive dashboards, faster reporting, and more actionable insights; engagement scores have stayed steady through COVID disruption, key improvement areas like collaboration and communication were identified, and the Council has used the data to validate wellbeing and COVID-response initiatives and strengthen its D&I program.

Hamilton City Council

Theresa Aucamp

HR Business Organisational Development Partner at Council