Case Study: Etsy achieves higher employee engagement with Culture Amp

How Etsy improved employee engagement

Etsy, the Brooklyn-based marketplace, needed a more scalable, anonymous way to gather employee feedback beyond its effective but informal DIY surveys. Leadership worried about ensuring true anonymity and getting reliable, organization-wide insight—especially as the company navigated major events like its IPO.

Etsy adopted Culture Amp to run engagement and exit surveys, share results transparently in all-hands and via employee access, and coach leaders on department results. The platform drove sustained participation above 85%, provided benchmarking and heatmap insights that guided changes, and helped Etsy score six percentage points above the New Tech benchmark.

Etsy

Brian Christman

Etsy