Case Study: Covered California drives company-wide DEI change with Culture Amp

How Covered California drives positive company-wide change with DEI initiatives

Covered California, the nation’s largest state healthcare exchange, needed to build a more inclusive workplace where a workforce of 1,400+ employees felt valued and heard. In 2020, the agency lacked a clear understanding of employee experiences around DEI and turned to Culture Amp for support with employee surveys and people science guidance as it began shaping its DEI strategy.

Culture Amp helped Covered California run anonymous DEI surveys, analyze thousands of employee comments, and build a data-driven DEI roadmap and three-year strategic plan. The vendor’s insights informed initiatives like a DEI speaker series and other engagement efforts, contributing to 86% approval of the speaker series, a 10% increase in perceived DEI progress, and more than 500 comments crediting the organization’s DEI initiatives for positive change.

Covered California

Emanuel Melgarejo

Career Service Specialist