Case Study: Covered California achieves deeper DEI insights and stronger employee engagement with Culture Amp

How Covered California connected the dots between DEI and engagement

Covered California, the nation’s largest state healthcare exchange, wanted to better understand employee sentiment and connect diversity, equity, and inclusion (DEI) efforts to engagement. Although the organization had long valued the employee experience, it lacked a clear way to measure disparities across identity groups and needed a more proactive approach to uncover gaps and improve workplace equity. Culture Amp and its engagement platform helped Covered California take that next step.

Culture Amp supported Covered California with a DEI-specific, unattributed survey, customizable templates, and people science expertise to analyze results and benchmark findings. The organization used the insights to identify differences in sentiment across groups, share results transparently with staff, and launch DEI-focused trainings and a strategic roadmap. Culture Amp also helped save time and money by reducing manual analysis, speeding up action, and supporting higher engagement and retention.

Covered California

Abigail (Abi) McEntee

Manager of Engagement