Case Study: Consumer Cellular boosts leadership development and employee retention with Culture Amp

How Consumer Cellular championed leadership development and boosted organizational performance

Consumer Cellular, a wireless carrier focused on customer service, faced a leadership skills gap that was contributing to employee attrition and weaker manager-employee communication. To address this, the company partnered with Culture Amp and used its employee feedback surveys, 1:1 tools, 360-degree feedback, and Skills Coach to build a more structured leadership development program.

With Culture Amp, Consumer Cellular improved coaching, reduced micromanaging, and helped leaders have more meaningful conversations with their teams. The results included a 7% increase in productivity in the contact center, a 25% decrease in employee attrition, and an 8-point rise in actioning metrics, showing stronger trust and better management across the organization.

Consumer Cellular

Michelle Greenfield

Vice President of Learning and Development