Case Study: Bank First achieves stronger culture alignment and leadership growth with Culture Amp

How Bank First used employee feedback to align strategy with culture

Bank First, a customer-owned financial services organisation, needed to better align its culture with its values after a rebrand and a period of growth. To understand employee sentiment and pinpoint gaps in engagement, leadership, and strategic awareness, it turned to Culture Amp and its employee feedback and engagement survey tools.

Culture Amp helped Bank First implement a highly customized survey program, including engagement, onboarding, exit, and wellbeing surveys, with fast access to actionable insights. The company achieved a 90% survey completion rate, improved its feedback and recognition score by 7% in six months, and lifted “the right people are rewarded and recognised” by 10%; it also now scores 10% above the Professional Services benchmark for leadership.

Bank First

Leonie Boyd

Organisation Development Team