Case Study: Lenovo boosts customer satisfaction and productivity with CTG staffing solutions

CTG's Talent Solutions Fuel Productivity for PC Powerhouse Lenovo

Lenovo, a leading global PC vendor, faced challenges with low customer satisfaction in its service center and needed efficient in-house staffing and training solutions for its sales and administrative departments during a period of rapid growth. To meet these needs, they partnered with staffing vendor CTG for its talent solutions.

CTG implemented a comprehensive program for recruiting, vetting, and onboarding employees, including a structured six-week training process. This solution provided Lenovo with high-quality staff, over 500 of whom were hired into full-time roles. As a result, CTG helped Lenovo improve customer satisfaction scores by 20% and consistently exceed its performance goals.

Lenovo

Shannon Sigmon

Senior Manager, Worldwide Customer Experience