Case Study: Quadplay streamlines payments and reduces wait times with CSG self-service kiosks

QuadPlay Provider Adds Self Service Capabilities with CSG

Quadplay, a Tier One American quad-play provider, needed a faster, more scalable way to handle cash-heavy walk-in payments across hundreds of retail stores without adding staff or creating long lines. To improve the customer experience and support millions of annual cash transactions, the company partnered with CSG International and its self-service payment kiosk solution.

CSG International implemented hundreds of self-service kiosks powered by its Precision Kiosk Management Suite (PKMS), enabling payment acceptance for cash, debit, credit, and check while integrating with the provider’s billing systems. The result was over 5 million annual transactions, hundreds of millions of dollars in payments processed, 24/7 availability with 99.9% uptime, and hundreds of thousands of labor hours saved each year.

Quadplay