Case Study: Optus improves corporate billing and customer service with CSG International Singleview

Optus - Customer Case Study

SingTel Optus, one of Australia’s largest communications service providers, needed a way to better serve and differentiate its high-value corporate and government customers. To support complex, multi-entity accounts and offer a more tailored billing experience, Optus turned to CSG International’s Singleview billing and transaction management platform.

CSG International implemented Singleview as a flexible, hierarchical billing solution that consolidated multiple services into one bill, enabled advanced reporting, and supported custom discounts and promotions. The result was lower total cost of ownership, improved operational efficiency, shorter bill processing cycles, reduced data access costs, and better customer service, with Optus ultimately supporting over half a million complex services per month on the platform.

Optus

John Bickmore

Director of Billing Services