Case Study: North American Communications Service Provider reduces ACH returns with CSG Check Verification

North American Communications Service Provider - Customer Case Study

North American Communications Service Provider was facing a growing challenge with ACH returns, which were driving up bank fees, technician expenses, call volumes, and manual collections work. With about 5.4% of ACH payments being rejected each month, the company needed a faster, more proactive way to protect revenue and reduce the time and cost of reconciling payments. CSG International provided its CSG Check Verification solution to help address the issue.

CSG International deployed CSG Check Verification to proactively decline high-risk ACH payments in real time across payment channels, including IVR, call center, internet, and walk-in locations. The solution was implemented in 90 days and helped reduce ACH returns by 64%, while payment volume increased by 49%. The ACH return rate dropped from 5.41% to 3.59% immediately after deployment and was further reduced to 1.96% over eight months, significantly lowering collection costs and improving revenue protection.