Case Study: Midsized Broadband Provider Reduces Costs and Boosts Customer Satisfaction with CSG Secure eStatement

Midsized Broadband Providing Company - Customer Case Study

A midsized broadband cable, phone, and Internet provider in the southeastern United States needed to reduce billing costs, improve on-time statement delivery, and make it easier for customers to pay bills electronically. Working with CSG International, the company sought a better way to standardize statement delivery across eight states and improve customer satisfaction through a more reliable billing experience.

CSG International implemented Secure eStatement along with supporting tools such as Exact CSR View, SMARTColor, statement redesign, Ad Pages, and Print & Mail. The solution enabled secure electronic bill presentment, reduced paper and mailing costs, improved customer service efficiency, and helped accelerate payments. The company saved $38,000 in postal costs in the first year and increased electronic adoption by an additional 2%, while also lowering call-handling costs and improving customer satisfaction.