Case Study: Permanent TSB strengthens multi-channel banking security with Cryptomathic Authenticator

Permanent TSB secures 1 million customers with Cryptomathic Authenticator

permanent tsb, a major provider of personal financial services in Ireland, required a strong user authentication solution to secure transactions for its Open24 internet and telephone banking channels. The bank needed to eliminate fraud and improve the customer experience, moving away from cumbersome security callbacks. They chose the Cryptomathic Authenticator from vendor Cryptomathic for its flexibility in supporting multiple authentication mechanisms and its ease of integration.

Cryptomathic implemented its Authenticator solution to generate and deliver one-time passwords via SMS, providing secure out-of-band authentication for payment initializations. The solution was integrated with the bank's existing systems and deployed across two data centers for high availability. The implementation was successful on day one, receiving excellent customer feedback. The solution secured the bank's remote channels, increased customer confidence, and provided a robust, future-proof platform for Cryptomathic.

Permanent TSB