Case Study: Sonic franchisee Pacific Drive-Ins achieves Top-5 ranking with Crunchtime

Pacific Drive-Ins Uses Zenput to Become a Top 5 Sonic Franchisee

Pacific Drive-Ins, a 15-store Sonic Drive-In franchisee in California, was expanding rapidly but losing day-to-day visibility and accountability. Operations relied on pen-and-paper forms and costly couriers, audits were inconsistent amid high staff turnover, and management struggled to enforce deadlines, track maintenance, and ensure food-safety compliance.

They adopted Zenput’s Operations Execution platform to digitize audits, assign automatic follow-ups, and schedule maintenance via mobile devices. Results included food-safety scores improving from 91% to 95% (including a first-ever 100% audit across Sonic locations), $1,500–$2,000 saved monthly on shipping, higher customer and staff satisfaction, fewer complaints and late tickets, and a rise from #11 to #4 among Sonic franchisees, supporting their strongest sales year.

Sonic

Jeffrey Gelwix

President